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Services

Ombudsman Services

Through our distinct and expert business units, we provide ombudsman services to resolve consumer and employee disputes to diverse sectors of business and Industry.

MCN has separate Ombudsman Services for Consumers and Employees. Both these services and independent and operate in distinct names.

Please go to our Consumer Disputes Ombudsman Service HERE

Please go to our Employee Disputes Ombudsman Service HERE

Dispute Resolution Boards

MCN neutrals become the part of a client-appointed panel chaired by a one neutral, which is formed at the start of a project and meets regularly (usually at the site) to follow work progress and to provide guidance to the parties. Once the DRB is in place, is informed about the project, and follows its progress, it is able to guide the parties to a mutual resolution of differences before they become disputes.  Our DRBs have been successfully used in complex construction projects.

Litigation Mitigation

MCN offers an integrated service for the management of civil and commercial litigation.. MCN settlement practice helps you ending a dispute before the end of a trial. Settling a case eliminates the costs of a trial and may also be a way to avoid the risk of potentially greater losses via a jury verdict. MCN dispute resolution service is activated at the request of a party for settlement of dispute under litigation, which may or may not be based on any consent from the counter party, by identifying the most appropriate procedure to the case and working to create the consensus necessary for its effective implementation and outcome.

Government Relations and Public Affairs

MCN helps our clients meet the challenges of dealing with governmental issues by facilitate direct communications with public officials and decision makers. We provide a voice in government bodies for individuals, organizations and public and private entities with diverse needs including contracts and transactions.

MCN’s Government Relations Panel consists of experts with a long and distinguished history of working with national, state and local government officials and agencies in resolving controversies and crafting public policy. Our reputation of experience and integrity, and our professional relationships with governmental decision makers, enable us to achieve strong results for our clients at all levels of government.

Early Neutral Evaluation

Early Neutral Evaluation provides disputants with a frank professional evaluation of their claims and defenses by a professional, objective observer. It is used when the parties disagree significantly about the value of their cases and are locked in positional bargaining. ENE benefits the parties by adding to the negotiation certain assessments whose neutrality may lend them authority and utility, without changing their positions or interests.

Dispute Prevention and Early Intervention

Our aim is to avoid the violent escalation of a dispute. MCN role helps:

  • Monitoring and/or intervening to stabilize a potentially violent conflict before its outbreak by initiating activities that address the root causes as well as the triggers of a dispute.
  • Establishing mechanisms that detect early warning signs and record specific indicators that may help to predict impending violence.
  • Institutionalizing the idea of preventing conflict at the local, regional, and international levels.

Recoveries and Debt Dispute Mediation

If you are unable to come to an agreement over the debt, you can get help negotiating a solution using MCN mediation service.

Contract Management and Advisory

Even with goodwill and carefully drafted and prepared contract documentation, commercial disputes will arise. When they do, the result does not need to be determined by a court or an arbitrator. Early involvement allows us to have greatest impact by influencing issues that enhance the opportunities for settlement and improving your position. Contract Management can ensure their proper formation, negotiation, execution and resolution when conflicts or different interpretations arise.

Why MCN

WE ARE A NON-PROFIT THINK TANK AND THOUGHT LEADERS, COMMITTED TO DRIVING DISPUTE RESOLUTION THROUGH TACTICAL INTERVENTIONS.

We develop cutting-edge tools and resources, uniquely powered by the collective innovation, creativity, expertise and commitment of our corporate, law firm, neutral and academic members – disrupting the way disputes are handled.

Each of these unique elements enrich and inform others, allowing mcn to provide most innovative and yet practical dispute resolution protocols and best practices -as well as the most skilled and experienced neutrals.

Whatever the situation, our experts achieve the best possible outcome.

BUSINESS AND COMMERCIAL DISPUTES

Mass Claims

MCN turnkey and customized services help organizations and businesses in both the public and private sectors resolve claims–including high-volume, large-scale claims caseloads–quickly and cost effectively through the use of mediation. These include mediation programs for debt recovery and employment disputes etc.

Agency, distribution and franchise disputes

If you as franchisor or franchisee feel you may have a legal claim, you don’t necessarily need to get into a long, expensive litigation process. Franchise disputes, like all other claims, can often benefit from level-headed communication, reasoned negotiation, and when appropriate, Alternative Dispute Resolution (ADR).

Shareholders and Boardroom Disputes

Boardroom and shareholder battles can be extremely damaging and very expensive in terms of disruption to business, lost time and legal fees. We work with clients to ensure that all aspects of that cost are minimized as far as possible, in order to ensure that our clients can put the dispute behind them and continue successfully with their business.

Contracts

Contracts exist in every aspect and every type of business, whether they are oral, written or some combination. Contract mediation can ensure their proper formation, negotiation, execution and resolution when conflicts or different interpretations arise. Contract conflicts exist between small business owners, large companies, families or individuals who are trying to make the contract work fairly.

Human Resources

Complaints from employees, disagreements between you and an employee or disputes between two employees can all prove costly for your business. Conflict at work can lessen productivity and, if taken to a tribunal, costs time and money and can damage the working environment. MCN interventions are best suited to combat these HR situations.

Partnership dissolution

Partnership dissolution or potential dissolution are rarely easy and are often highly emotional. Whether involving two or more partners – family members, friends or business associates – mediation is ideal for partnership changes and potential dissolution and MCN has some of the finest partnership management experts to handle partnerships that re falling apart.

Sports, Entertainment and Media

The ever-increasing complexity of this industry and unprofessional approach makes it susceptible to disputes that have profound and far-reaching effects. The segmentation of rights and the variety of ways to exploit them, whether in relation to film or digital media, sport or music, has led to an increasingly complex and multifaceted environment.

Sale and supply of goods and services

Whether b-to-b or involving individual clients, disputes arising out of contracts for the provision of goods and services, both domestic and international can suffer from problems relating to breaches in performance, delays in delivery, disputes over price and quality, and debt recovery. MCN claims and recovery specialists are best to handle such cases.

Intellectual Property Disputes

Our IP experts are highly effective in the resolution of IP disputes because of the greater range of solutions available as compared to resolutions through a court, the ability to deal with common issues across several jurisdictions, as well as the low cost and rapidity of a solution. MCN panel consists of some rigorously trained experts in IP disputes.

Business Partnerships and Associations

Business is about relationships. When those relationships break down, conflict can impact not only the individuals involved but the entire business. We help parties find mutually beneficial solutions to a wide variety of business-related conflicts. These could be behavioral or third party based issues.

Financial Services Disputes

MCN Experts have considerable expertise and in-depth knowledge and understanding of the dynamics of the sector which they use to help clients achieve pragmatic and cost effective solutions. We work with clients on disputes ranging from internal staff issues, claims between individuals and retail banks and high value multi-jurisdictional transactions.

Individual, Family and Community Disputes

Marital Conflicts and Divorcing Couple

Our family experts have the expertise to support and guide you through whatever life may bring. The MCN Family experts facilitate meaningful dialogue and informed decision making about difficult and often complex issues surrounding a decision to divorce.

 

Employment disputes

For many people, work is more than a job – it is tied to their identity, their future goals and their financial stability. That is why employment conflicts can be incredibly emotional and frustrating. MCN Experts help employees and employers find workable solutions without the added stress of litigation.

Landlord & tenant

Disputes often arise between landlords and tenants on issues surrounding rent, disrepair, rights, obligations, deposits and service charges and a litigious route to working out differences leads to spiraling costs, loss of income. Working with our mediators greatly enhances the potential for a mutually beneficial result for all parties and focuses attention on rebuilding trust and relationships.

Construction and Engineering

MCN expert intervention is today increasingly playing an important role by providing a structured forum for commercial negotiation in which the parties themselves remain in control. Often the mediation takes place as part of the Pre-Action Protocol for Construction and Engineering Disputes that the parties engage in prior to court or arbitral proceedings.

Real Estate Disputes

In buying, selling or leasing real estate, people typically focus on the property itself. However, real estate transactions, like any other transaction, involve people: buyers, sellers, renters, real estate brokers and leasing agents. We help parties avoid the time, expense and uncertainty of litigation.

Medical Negligence Mediation

When a physician finds out that a medical malpractice claim has been filed, it is typically an extremely emotional, heart wrenching experience. Talking to the patient would allow the physician to explain that she did her best and that the outcome is not what either had expected.

Wills, Trusts and Inheritance Disputes

MCN interventions are the ideal way of resolving a dispute without depleting the estate with the cost of litigation. The MCN mediators provide family members the chance to understand one another even though if they choose not to meet on the day, when relationships are too fractured or emotional.